Front of House Manager - Thetford - A popular independent garden centre is seeking to appoint a Front of House Manager to lead a team of 20 and continue the sites reputation for catering excellence! Key Info: Salary: From £32,500 * Hours: Permanent, Full Time (Rotered Shift pattern - alternate weekends) * Location: Thetford, Norfolk * Great staff benefits package (pension, well - being scheme, paid holiday, and lots more!) Purpose: * To manage the efficient running of the catering offer on a day-to-day basis * To drive the sales and profitability of catering ensuring financial budgets are achieved * To evolve and develop the catering offer to a market leading position * To ensure the agreed standards are always maintained * To work closely with Head Chef to achieve the efficient running of the catering offer on a day-to-day basis Role and Responsibilities: * To assist developing, documenting, agreeing, and implementing the catering strategy * To proactively serve and help customers in need of assistance, resolving queries/complaints * To ensure service times are acceptable with excellent food served every time * To ensure high levels of hospitality at all times * To manage customer reviews/comments online and in store * To ensure food and wages costs are within the agreed budget * To drive the marketing and events of the department * To ensure the agreed procedures for Food Safety are carried out * To provide the team with the guidance and priorities for the business * To coach and develop the team to deliver the required results * To manage the team on a day-to-day basis including their motivation and morale * To manage the induction process for catering working closely with the Operations Manager * To hold regular meetings with the team to improve performance * To oversee the management of the catering till operations, including scanning accuracy * To manage all catering goods in, booking in and invoice balancing working closely with the Supply Chain & Stock Control manager Requirements: * Experience as a Front of House Manager in a similar venue * Excellent communication skills * Strong leadership skills * Passionate about food * Enthusiastic attitude and willingness to take operation to the next level Apply Now Unfortunately, due to the large volume of applications we receive, we can only respond to applicants with relevant work experience. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people