Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to “See More and Be More” by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, we are open to discussing flexible options to fit around your ideal working week.
Responsibilities
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* The ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment in line with store marketing guidance
What we’re looking for
* Sales and customer-service focus with the ability to personalise support and address customer needs
* Strong communication and rapport-building skills
* Attention to detail in maintaining records and recommendations
* Team player with the ability to work across the store
* Ability to perform under pressure in a retail setting
* Enthusiasm and drive
* Knowledge of optical products and services, and the ability to inform customers and support store targets
Benefits
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x basic annual salary
* Free eyewear annually with eligibility from day one
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program offering confidential support
* 33 days annual leave – increasing with length of service, plus the option to buy or sell holiday
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
* Access to company-wide communities and knowledge sharing
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)
* And more
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Retail
#J-18808-Ljbffr