Overview
Calisen owns and manages essential energy infrastructure assets. The company is growing in areas including smart metering, installation, data services, EV charging infrastructure and heat electrification. This role is a 6 month contract, full-time, hybrid pattern, as a Customer Service Advisor within the Data Services team in our call centre.
Responsibilities
* Manage calls from suppliers and customers and deliver excellent customer service.
* Collect meter readings and schedule appointments.
* Coordinate with internal departments to resolve challenges and ensure smooth service delivery.
* Perform administrative tasks such as generating customer letters on internal systems.
Qualifications
* Good level of education (minimum GCSE level including English & Maths or equivalent).
* Excellent telephone manner.
* Experience in a fast-paced environment with customer service experience (ideally telephone-based outbound calls or customer facing).
* Computer literate with the ability to operate Microsoft Office.
* Excellent communication and interpersonal skills, team-oriented with initiative.
* Good organisational and administrative skills.
Contract and Benefits
* Salary of £24,570 pro-rata.
* Hybrid working pattern.
* We are a Real Living Wage employer and support fair pay and a thriving workplace.
* We are an inclusive, equal opportunity employer and support reasonable adjustments in the recruitment process.
* All successful applicants will undergo relevant checks (employment reference, background, financial and criminal record) appropriate for the role.
* We partner with Cappfinity to deliver psychometric and situational assessments; if your application progresses, you’ll receive full details and support to complete the assessments.
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