Job Summary
To have a full understanding of RTT pathway
To have a full understanding of Referrals received into the Trust and their journey throughout the department
To work in collaboration with the team and work in line with the Trust values
Knowledge of cashing up clinics following attendance or DNA
Participate in appraisals to agree/revise Personal Development Plans.
Attend and participate in regular staff meetings.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
To ensure effective contribution to the delivery of the organisation's objective
Any other duties commensurate with post as requested.
Main duties of the job
To have a full understanding of RTT pathway
To have a full understanding of Referrals received into the Trust and their journey throughout the department
Knowledge of caching up clinics following attendance or DNA
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
The following up of pending results and appropriate action when received
Setting up of future clinics
The use of Clinic Booking Forms to create new clinics, or amend clinics
To be able to manage electronic diaries
Excellent telephone manner, for both patient contact and the chasing of outstanding investigations
To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
About Us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as 'Good' by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Details
Date posted
20 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
225-DIV
Job locations
New Cross Hospital
Wolverhampton road
Wolverhampton
WV10 0QP
Job Description
Job responsibilities
To have a full understanding of RTT pathway
To have a full understanding of Referrals received into the Trust and their journey throughout the department
Knowledge of cashing up clinics following attendance or DNA
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
The following up of pending results and appropriate action when received
Setting up of future clinics
The use of Clinic Booking Forms to create new clinics, or amend clinics
To be able to manage electronic diaries
Excellent telephone manner, for both patient contact and the chasing of outstanding investigations
To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
Job Description
Job responsibilities
To have a full understanding of RTT pathway
To have a full understanding of Referrals received into the Trust and their journey throughout the department
Knowledge of cashing up clinics following attendance or DNA
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
The following up of pending results and appropriate action when received
Setting up of future clinics
The use of Clinic Booking Forms to create new clinics, or amend clinics
To be able to manage electronic diaries
Excellent telephone manner, for both patient contact and the chasing of outstanding investigations
To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
Person Specification
Referral management
Essential
NVQ Level 3 or equivalent Experience
4 GCSE passes or equivalent, one to be English
Understanding of Clinic Management and ERS
Desirable
Previous NHS experience
Person Specification
Referral management
Essential
NVQ Level 3 or equivalent Experience
4 GCSE passes or equivalent, one to be English
Understanding of Clinic Management and ERS
Desirable
Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
New Cross Hospital
Wolverhampton road
Wolverhampton
WV10 0QP
Employer's website
(Opens in a new tab)
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
New Cross Hospital
Wolverhampton road
Wolverhampton
WV10 0QP
Employer's website
(Opens in a new tab)
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