Social Housing Complaints Officer
Location: Mainly Remote Working, some days required in Newton Abbot.
Contract: 3 months (potential for further extension), 37 hours per week.
Rate: £15.59 per hour plus holiday or £20.26 per hour Umbrella.
Responsibilities include:
* Act as the first point of contact for customer complaints, acknowledging and investigating complaints and communicating outcomes to stakeholders.
* Provide responses to complaints both verbally and in writing, supporting customers throughout the complaints journey, investigating cases on their individual merits, and deciding on case outcomes.
* Ensure issues are identified and reported that could affect other customers.
* Engage with relevant stakeholders including the customer, the Housing Ombudsman, councillors, internal departments and other external stakeholders.
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