Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness. This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service. Customer Service Advisor duties: Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme Handling inbound enquiries via phone, email, text and other communication channels Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs Delivering first contact resolution across a range of housing-related enquiries wherever possible Updating and maintaining accurate customer records across internal systems Supporting improvements in customer data quality and service delivery Managing fluctuating workloads across repairs, rents and general housing enquiries Working towards service standards and performance targets Providing a professional and customer-focused service at all times Working collab...