Contract Details
Type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours: 40 hours per week
Level: Associate
Application closing date: Monday 17th November 2025
About Us
Our mission is to deliver joy in every shop through unbeatable choice, unrivalled service, and reassuringly good value. We are Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Ocado.com is the only place to shop a full range of M&S food online and also the home to the widest online supermarket range in the UK and champion of small, independent brands. We are also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the Team and the Role
As a Senior Executive, you will be responsible for the onsite merchandising of your category areas, ensuring you are continually driving improvements and developments considering this from both an internal as well as an overall customer perspective.
What You’ll Do
* Utilise all available merchandising levers to drive conversion through customer‑friendly and commercially‑savvy decisions.
* Execute the merchandising & product strategy and plans.
* Identify opportunities to improve website / app performance and conversion rate to improve sales performance.
* Continual product auditing, reporting, best‑practice monitoring and sharing of recommendations.
* Work with trading optimisation managers to drive sales and achieve commercial targets.
* Make insightful trade‑offs and prioritisation decisions into how to spend your time to optimise merchandising on Ocado.com and mobile apps.
* Use insight and analysis to learn, improve and iterate on both a weekly and seasonal basis by reacting to insight and summarising key learnings.
* Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales.
* Monitor website performance and regular monitoring and optimisation of product listings and product detail pages.
* Evaluate and react to competitor merchandising activities.
* Build collaborative relationships with key stakeholders across the business.
* Support the Merchandising & Events Lead and colleagues as and when required.
Who You Are
* Experience and a strong understanding of eCommerce in a retail context.
* Strong insight and data‑led skills – the role will require strong analytical skills.
* Excellent attention to detail skills, with an eye for detail to be able to provide accurate and high quality work.
* Competent and confident working on internal systems, spreadsheets and PowerPoint presentations.
* Excellent communication skills, both written and verbal.
* Preferably experience in managing a small team, however training can be provided.
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
We receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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