Hostel Co:Ordinator
Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF
GBP 13.95 per hour
37.5 hours per week
Sanctuary Supported Living is delighted to be recruiting for a Hostel Co:Ordinator at our Homelessness Service at Maple Court in Cambridgeshire.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We're a national organisation, but we're not:for:profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job : delivering support directly or working in our offices to support our frontline teams : your work makes a difference every day.
And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Hostel Co:Ordinator will include:
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Provide Intensive Housing Management support to deliver high quality, value for money services.
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Develop, build and maintain relationships with customers, staff and external agencies, to ensure the effective provision of services to meet the current and future needs of customers.
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Liaise with relevant external agencies to ensure the maximum support is offered delivered to assist service users customers in accessing training, education opportunities and volunteering experience.
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Liaising with Housing Benefit, Universal Credit, Managing a tenancy, sign posting to external services.
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Maintain, monitor and report on service delivery and standards as set by the Local Authority Supporting People and other relevant bodies, including Health and Safety legislation.
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Maintain and promote the economic viability of services including sustaining occupancy levels, managing voids and monitoring rent accounts, ensuring that licence tenancy conditions are managed appropriately.
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Ensure appropriate relationships are established and maintained through promoting and managing serive user involvement to deliver effective customer involvement.
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Support and manage all frontline complaints for service area in:line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve service excellence.
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Represent the organisation at external events and meetings and build relationships with potential stakeholders to promote the service.
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Ensure that all building safety requirements are achieved including Premises Management folder, repairs, risk assessments and any other health and safety service requirements.
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Contribute, as appropriate, to special programmes and projects in support of the Groups values and objectives.
Skills and experiences:
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NVQ3 in Health and Social Care, or willing to work towards
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Proven experience of working with a similar customer group is essential
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Previous housing related support is desirable
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Sound knowledge of housing management including rents, tenancies and health and safety
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Good understanding of occupancy agreements
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The ability to work on your own initiative and to react effectively under pressure
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Full and Valid Driving License with Access to a vehicle.
Are you ready to be your best?
Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:
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At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
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A pension scheme with employer contrib