Overview
Joining the Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards and reporting to the TP Claims Manager as a Third Party Claims Handler, you will be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. You will use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered. You will be working with a team of highly skilled and successful claims experts as well as our new and innovative, API-first claims management system to support the delivery of a world‑leading Claims service to our UK customers while ensuring the business has access to high‑quality claims data and fighting fraud. This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast-paced and innovative company that likes to do things a little differently.
Responsibilities
* Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
* Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays.
* Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
* Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
* Work on Personal Injury claims inside and outside of MOJ/OIC portals.
* Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
* Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.
* Strong claims handling experience in an insurance company – desirably with an insurtech or motor insurance provider.
* Good working knowledge of the MOJ and OIC portals.
* Strong telephone negotiation skills.
* Ability to plan, organise and prioritise own workload.
* Sound knowledge of liability scenarios as well as a good sense of commercial awareness.
About Zego
At Zego, we know that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't take into account how well you actually drive. Since 2016, we've been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are our driving force - they're at the heart of everything we do. We've sold tens of millions of policies so far, and raised over $200 million in funding. We're spread throughout the UK with a culture of collaboration and continuous learning, where everyone plays a role and can grow. We celebrate achievements and support each other to be the best we can be.
How we work
We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. Our hybrid way of working is to spend at least one day a week in our Halifax office, with the flexibility to choose the day that works for you. We cover costs for company-wide events (3 per year) and provide a hybrid contribution to help with travel costs. We balance collaborative face time with flexible home-working.
Benefits
We offer a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and wellbeing benefits, among others.
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