Salary: £12,000 - 12,900 per year Requirements: Active SC Clearance Experience supporting live production environments Exposure to data platforms such as Denodo, Talend, PDI, MySQL, or Redshift Experience creating or maintaining Grafana dashboards Understanding of monitoring, alerting, and service observability principles Strong troubleshooting and analytical skills Ability to gather requirements and translate them into monitoring solutions Experience configuring Grafana alerting (Desirable) Experience working in a client-side environment (Desirable) Knowledge of legacy system monitoring uplift (Desirable) Familiarity with Git version control (Desirable) Responsibilities: Provide ongoing live support across platforms including Denodo, Talend, Pentaho Data Integration (PDI), Git, MySQL, and Amazon Redshift Investigate, diagnose, and resolve incidents across data and integration services Work closely with technical teams to maintain service availability and performance Design, create, and consolidate Grafana dashboards Transform multiple independent dashboards into a unified Live Service view with drill-down capability by service Gather monitoring requirements from stakeholders Configure and implement alerting for legacy services that currently lack monitoring Deliver fit-for-purpose alert thresholds and notifications aligned to operational needs Improve visibility, observability, and proactive incident management Technologies: Redshift Git Grafana Support MySQL Talend Security More: We are a forward-thinking company located in Telford, blending hybrid work with in-office collaboration two days a week. We are looking for an SC Cleared Live Support & Monitoring Engineer to join us for a duration of 6 months. This role plays a crucial part in our operations by providing support across a suite of data integration and analytics platforms, ensuring stability and enhancing monitoring capabilities. We value innovative approaches and are committed to improving service visibility through consolidated dashboards and intelligent alerting. last updated 11 week of 2026