Encore Cambridge, England, United Kingdom
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Encore Cambridge, England, United Kingdom
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Porter/Concierge – Cambridge
We are seeking a professional and customer-focused
* Location: Cambridge, CB5
* Hours: Monday to Friday: 7am-3pm or 2pm-10pm (Weekly Rota)
Porter/Concierge – Cambridge
We are seeking a professional and customer-focused Porter/Concierge to join a prestigious residential development in Cambridge. This is a fantastic opportunity for someone with high-end residential or luxury hotel experience to become a key part of a team committed to delivering exceptional service standards.
* Location: Cambridge, CB5
* Hours: Monday to Friday: 7am-3pm or 2pm-10pm (Weekly Rota)
* Salary: £25,570
Key Responsibilities:
* Provide a warm, welcoming, and professional front-of-house service to residents and visitors.
* Respond promptly and efficiently to resident queries, maintenance requests, and complaints—escalating to the Building or Estate Manager as needed.
* Monitor and manage parcel deliveries, ensuring residents are promptly notified.
* Maintain security protocols by conducting regular site patrols, monitoring CCTV, and verifying IDs of visitors and contractors.
* Keep all communal areas, particularly the concierge desk and front lobby, clean and presentable at all times.
* Assist with routine system testing including fire alarms and emergency lighting.
* Offer residents local area information and recommendations.
* Train and become certified as a Pool Responder to support the safe operation of on-site leisure facilities.
About You:
* Previous experience in a high-end residential development or 4/5-star hotel is essential
* Confident communicator with excellent written and verbal skills
* Professional, proactive, and committed to delivering a high standard of service
* Attention to detail with a strong sense of responsibility
* Health & Safety awareness (qualifications advantageous)
* Must be able to swim (Pool Responder training will be provided)
Benefits:
* 20 Days Annual Leave + Bank Holidays + Your Birthday Off.
* Cycle to Work Scheme
* MediCash
* SmartHealth – Online health services for you and your immediate family.
* Eye Care Vouchers to support your well-being.
* Perkbox Rewards to enjoy exclusive offers.
* Company Social Events
* Pension Plan
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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