Overview
Job summary
Saffron Health Partnership is looking for a Care Navigator to join our committed, and hard-working team.
The role of the Care Navigator is part of the Patient Services Team. The Team is led by the Patient Services Manager with the support of a Team Leader and a Senior Care Navigator. We are a very busy practice, and the role includes working on reception as well as within the office.
35 hours per week: Monday 08:00-18:30, Tuesday 08:00-18:30, Wednesday 13:30-18:30 and Friday 08:00-18:30
28 days leave plus Bank holidays
NHS Pension Scheme (14.38% employers contribution)
Responsibilities
* Answer, deal with and navigate incoming requests from patients, using a complex appointment system
* Deal with in-person patient enquiries at a busy reception desk
* Provide basic and accurate information in-person and via phone/email
* Maintain office security by following safety procedures and controlling access via the reception desk
* Perform other administrative duties such as emailing, photocopying, and scanning documents
* Accepting, issuing, and handing out letters, completed forms, specimen bottles
* Advising patients of practice procedures
* Registering new patients
About us
We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across all 3 sites with staff parking facilities available.
Details
* Date posted: 30 October 2025
* Pay scheme: Other
* Salary: £12.70 an hour
* Contract: Permanent
* Working pattern: Full-time
* Reference number: A4303-25-0002
* Job locations: Saffron Health Partnership, Saffron Road, Biggleswade, Bedfordshire, SG18 8DJ
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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