Contract: 12 Weeks (Temporary)
Hours: Full-Time
Rate: £18.35
We are currently recruiting for a Service Improvement & Assurance Officer to support a busy corporate assurance function on a 12-week temporary contract.
This role will work closely with the Head of Corporate Assurance (Internal Audit), supporting the delivery of key service improvement initiatives aligned with the Global Internal Audit Standards.
The Role You will play a key role in driving service improvement activity through research, consultation, and the development of frameworks, templates, and documentation. This is an excellent opportunity for someone with strong analytical and governance experience to contribute to meaningful organisational improvements.
Key Responsibilities Support the development and implementation of service improvement initiatives
Conduct research and consultation to inform best practice approaches
Develop and draft templates, frameworks, and supporting documentation
Assist with assurance processes, including audit and governance activities
Collate, analyse, and present data to support reporting and decision-making
Support preparation for inspections and regulatory reviews
Engage with internal and external stakeholders to gather information and insights
Contribute to continuous improvement of systems, processes, and policies
About You Experience in service improvement, assurance, audit, or governance environments
Strong research, analytical, and problem-solving skills
Ability to manage multiple priorities and meet tight deadlines
Confident communicator with experience engaging a range of stakeholders
High attention to detail, particularly when working with data and documentation
Good working knowledge of Microsoft Office
Desirable Experience working within a public sector or regulated environment
Understanding of internal audit or assurance frameworks
Knowledge of project management or continuous improvement methodologies
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