Customer Service Representative Location: Northampton Office (Full-Time, On-Site) Salary: £27 - 30,000 per annum (dependent on experience) Hours: Monday to Friday, 8:00 AM – 5:00 PM (½ hour lunch break) About the Role We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in delivering exceptional service to our clients, ensuring their needs are met promptly and professionally. Key Responsibilities Client Support: Respond to customer inquiries via email, phone, and live chat. Provide accurate quotes and resolve any queries efficiently. Order Management: Monitor and manage backorders, keeping clients informed of progress. Account Support: Assist the Key Account Manager with tasks to ensure outstanding client care. Communication: Maintain clear and professional communication with clients and internal teams. Skills & Experience Required Previous experience in a customer service or client support role. Strong communication skills (written and verbal). Ability to manage multiple tasks and prioritize effectively. Competent in using email and live chat platforms; experience with CRM systems is advantageous. A positive, solution-oriented attitude with attention to detail. Benefits Competitive salary of up to £30,000. Inclusion in the company-wide profit-sharing bonus scheme, giving you a share in the success you help create. Full-time, office-based role in Northampton. Opportunity to work in a supportive and collaborative team environment.