This job is with Morton Fraser MacRoberts, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Morton Fraser MacRoberts we are a new style of law firm, independent by choice and a place where we make our own decisions and our people can have their own say. Our culture empowers all of our people to be the best they can be.
You'll get responsibility early on and the support to make great things happen. And because we understand that hard work comes from people who are empowered to be at their best more of the time, we offer an agile working environment.
We are charting our way to become the best in our field, so if you share our ambition, come chart your best course with us.
Summary of Role
To carry out the administration process for unsecured and secured debt recovery.
Please note this role is fully office based and requires attendance in the office five days per week.
Key Tasks
* Ensuring all incoming calls are answered within an acceptable time and enquiries dealt with to passed on.
* Dealing with conflict checks-from YK team and from MFMac.
* Reviewing client instructions and opening cases, issuing Letters before Action and liaising with clients and debtors re process and progress.
* Printing and collating of outgoing mails to include putting together of services and completion of proof of posting, updating cases and ensuring inbound mail is checked, scanned to the case handler with any cheques being passed to the Finance Team.
* Taking debtor payments over the phone complying with internal procedures
* Raising straightforward Court actions and processing Decisions/Decrees as required.
* Retrieving timetables from Civil Online, updating case management system, preparation of necessary Court forms for service, downloading Decisions from Civil Online and updating case management system.
* Carrying out other associated admin duties such as scanning, filing and photocopying.
* Processing of Web contacts for distribution.
* Support other team members with their matters.
Qualifications and Experience
* You will have at least one year's experience in an administrative role.
* Experience in a legal environment is desirable but not essential.
* Paralegal work experience is desirable but not essential.
Person Specification
* You have excellent communication skills, you are articulate, you communicate clearly, concisely and without any jargon.
* You enjoy working within a team and autonomously on your own initiative.
* You are personable and good at building and developing client relationships.
* You are confident and you have a strong belief in yourself and your own ability.
* You are committed to providing a good client experience and willing to put in extra time and effort when required
Here at Morton Fraser MacRoberts we believe in a positive work life balance and in an inclusive and friendly working environment.
We are proud to be a diverse and inclusive workplace where everyone is welcome. We know that a culture of inclusion drives great results, and we're committed to making sure all our people feel valued and empowered. If you need any adjustments or accommodations during the application process, just let us know in your application. We will support you every step of the way. If you have a disability and meet the basic requirements for the role, we will guarantee you an interview.
We offer a generous benefits package including:
* Profit Related Pay
* Pension Scheme
* Private Medical Insurance for all employees (BUPA)
* Holidays starting at 25 days plus 9 public holidays (plus birthday off)
* Tax Efficient Car Lease Scheme
* Cycle to Work Scheme
* Life Assurance
* Income Protection
* Access to Comprehensive Wellbeing resources
* Retail Discounts
We operate our business on an agile basis reflecting the needs of our clients and our people to deliver outstanding client service. We will agree a suitable office/homeworking arrangement with all candidates.
As signatories of the Armed Forces Covenant, we recognise the value that serving personnel, reservists, veterans and military families bring to our business. Please ensure you include any military skills and qualifications you hold when applying for a vacancy with us to ensure they are recognised during our recruitment and selection process.