Role Summary
The Food & Beverage Manager will oversee the full F&B operation including restaurants, lounges, bars, in-room dining, and private dining/events. This role drives operational excellence, brand standards, innovation, and service culture while ensuring profitability and sustainable growth.
The ideal candidate will be an inspiring leader with proven experience in a 5-star or luxury environment, a strong commercial mindset, and the ability to scale systems and teams as the business expands.
Key Responsibilities
Operational Excellence
* Lead day-to-day F&B operations across all venues ensuring consistent five-star service delivery.
* Ensure exceptional guest experience by maintaining luxury service standards, personalised interactions, and proactive engagement.
* Develop operational policies, SOPs, and service frameworks aligned with brand standards and continuous improvement.
Leadership & Team Development
* Recruit, train, mentor, and inspire F&B leadership and operational teams to deliver world-class hospitality.
* Conduct regular briefings, performance reviews, and coaching to ensure skill development and retention.
* Lead by example in professional conduct, service excellence, and guest interaction.
Commercial & Financial Management
* Manage operating budgets, cost controls, revenue KPIs, and P&L performance.
* Analyse forecasting trends, F&B costs, stock levels, and supplier agreements to optimise profitability.
* Collaborate with culinary and procurement teams to ensure cost efficiency without compromising quality.
Guest Experience & Service Standards
* Ensure seamless service delivery across outlets including fine dining, bars, IRD, afternoon tea, and events.
* Monitor guest feedback channels and ensure timely action plans to resolve issues and enhance satisfaction.
* Support innovation in menu development, wine programs, and seasonal experiences.
Growth, Innovation & Branding
* Support the evolution and expansion of F&B concepts in line with brand direction and emerging market trends.
* Collaborate closely with marketing and brand teams to execute promotions, seasonal activations, events, and partnerships.
* Enhance brand positioning through storytelling, luxury aesthetic, and curated guest experiences.
Compliance & Safety
* Ensure compliance with health and safety regulations, licensing laws, hygiene standards, and allergen protocols.
* Oversee audits, training, and documentation to maintain five-star operational readiness at all times.
Experience & Skills Required
Minimum 5–7 years’ Food & Beverage leadership experience within a luxury five-star hotel, private members club, or premium F&B group.
Proven experience managing multiple outlets and high-volume operations while maintaining premium service standards.
Strong commercial and financial acumen with demonstrated success in improving profitability and scaling operations.
Exceptional leadership, communication, and interpersonal skills with a focus on culture development and staff engagement.
Ability to work in a fast-growing, agile environment with a solutions-based, proactive mindset.
Strong understanding of premium wine, spirits, menu engineering, and luxury service etiquette.
Advanced systems experience (EPOS, stock control, reservations, rota systems).
Personal Attributes
* Charismatic and service-driven leader
* Strategic thinker with operational discipline
* Guest-focused with a passion for details
* Highly organised and calm under pressure
* A natural mentor who inspires excellence
What We Offer
* Competitive salary and performance incentives
* Career progression in a fast-growing luxury environment
* Professional development, training and leadership programmes
* Meals on duty, staff discounts, and wellness benefits