A bit about the role … We are currently looking for a proactive and empathetic Resident Liaison Officer (RLO) to join our growing team at Connolly Ltd. This role will support a retrofit project based in and around the Oldham area, where we are delivering energy efficiency improvements to social housing properties. The RLO will act as the key point of contact between residents and the site team, ensuring clear communication, minimal disruption, and a positive customer experience throughout the project lifecycle. A bit about us … Connolly is a leading construction, refurbishment, and development company with family values at our core. We don’t just improve homes—we help build stronger communities and are committed to making a positive impact for residents. We operate within the Social Housing sector, delivering holistic housing services to local authorities and housing associations across West Yorkshire, the Northwest, and North Wales. What you will be responsible for… Acting as the main liaison between residents and the site team, ensuring timely and effective communication Managing resident engagement before, during, and after works, including issuing notices and updates Handling queries, concerns, and complaints with professionalism and empathy Supporting vulnerable residents and ensuring their needs are considered throughout the works Coordinating access arrangements and appointments to minimise disruption Maintaining accurate records of resident interactions and project updates Attending site meetings and contributing to progress reporting Promoting a positive image of Connolly Ltd and ensuring high levels of customer satisfaction Supporting the delivery team in achieving programme targets and quality standards What we’d like from you… Previous experience in a Resident Liaison or customer-facing role within the Social Housing or construction sector Strong communication and interpersonal skills Ability to manage sensitive situations with discretion and empathy Organised and able to manage multiple tasks and priorities IT literate with experience in using Microsoft Office and reporting tools Full UK driving licence and access to a vehicle What we’ll give you … This is a fantastic opportunity to join a family-run business experiencing strong growth in the Social Housing sector, supported by a diverse and experienced leadership team. At Connolly Ltd, we believe that when you feel valued and supported, you perform at your best and enjoy your work. In this role, you’ll receive a competitive rewards package including a comprehensive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities. Ready to join Team Connolly? If this role sounds like the right fit for you, we encourage you to apply as soon as possible to avoid missing out. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.