Junior Telecommunication and Network Analyst
Location: Norfolk (on-site)
Contract: Immediate start until end of March
Rate: per hour (inclusive of holiday pay)
We’re seeking a motivated Junior Telecommunication and Network Analyst to join a busy Digital Health team supporting a large public sector organisation in Norfolk.
In this role, you’ll provide first-line technical support across telephony and network systems, assisting with fault management, user support, and day-to-day maintenance of IT infrastructure. You’ll work closely with the Network Services Manager and wider digital team to ensure smooth and secure delivery of network and communication services across multiple sites.
Key Responsibilities:
1. Provide first-line support for network and telecommunication issues via the service desk
2. Manage helpdesk tickets and ensure timely resolution of incidents and requests
3. Support installation, configuration, and maintenance of network and telephony equipment
4. Liaise with suppliers and contractors regarding faults and service issues
5. Assist with network performance monitoring, reporting, and improvement initiatives
6. Offer advice to users on telecom products and services headsets, handsets, mobiles, pagers)
7. Ensure accurate documentation of systems, configurations, and processes
About You:
8. HND/HNC or equivalent in a relevant IT discipline
9. Previous experience providing technical support in a similar environment
10. Strong understanding of networking and communication technologies
11. Excellent communication and problem-solving skills
12. A team player with a proactive and customer-focused approach
This is an excellent opportunity to gain valuable experience within a well-established digital infrastructure team while contributing to essential IT services across the organisation.
Interested?
Apply now to be considered for an immediate start.