The Finance Systems Analyst will be responsible for supporting, troubleshooting, and maintaining solutions within our D365 F&O platform. Working closely with Finance and cross-functional teams, you will ensure system functionality is maintained, issues are resolved quickly, and disruption to business operations is kept to a minimum. You will also play an active role in continuous improvement, documentation, and knowledge sharing across the group.
WHAT YOU'LL DO
Solution Support
* Support end-users by resolving issues in a timely manner, providing training where necessary.
* Maintain clear communications between end users, stakeholders, and technical teams throughout the issue resolution process.
* Perform root cause analyses on issues to define, document, and implement preventative actions that continually improve solution performance.
* Work with cross-functional teams to define and implement solutions that increase stability across our system landscape.
Continuous Improvement
* Identify opportunities to reduce repeat issues and support the design and implementation of improvements.
* Continually assess and implement strategies to reduce inefficient work and contribute to the stability of our technical and functional solutions.
* Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration.
Standards, Documentation & Quality
* Document system solutions in the context of business processes to enable knowledge sharing and end-user training across the group.
* Support upskilling of team members through sharing process and system knowledge, particularly on more complex issues.
* Support key business contacts in performing audits to ensure data accuracy and integrity.
* Identify and elevate risks to ensure the reliability and stability of our solution architecture.
* Prioritise security to protect intellectual property, mitigate cybersecurity threats, and maintain regulatory compliance and data quality.
SKILLS & EXPERIENCE
* At least 3 years of hands‑on experience supporting, troubleshooting, and testing D365 F&O applications, with a strong understanding of Finance and Procurement modules.
* Proven experience supporting users through incident management, service requests, and system troubleshooting, ensuring minimal disruption to business operations.
* Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with both technical and non‑technical teams.
* Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems.
* Microsoft certification in D365 is beneficial but not essential.
Benefits
* Competitive benefits package, including generous holidays, vibrant staff events, subsidised onsite restaurant, and a range of car schemes.
* 24/7 access to our gym and free fitness classes, including outdoor boot camps, Pilates, and Yoga.
* Free parking and sprawling green spaces.
Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.
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