Salary: £30,000 - 35,000 per year Requirements: Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Responsibilities: Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation Technologies: Support Microsoft 365 Windows Office 365 More: We are a well-established, nationwide organization within the equipment and services sector, seeking a talented 2nd Line IT Support Engineer to join our growing IT team in Blackburn. We offer a competitive salary of £35,000 plus an excellent benefits package. This office-based role includes regular travel to depots across the UK, often requiring overnight stays or week-long project work. Join us for a varied, hands-on role that offers significant career progression opportunities. last updated 12 week of 2026