Reed Engineering are seeking a Field Service Engineer to join a leading independent provider of Satellite Communications and IT managed solutions. With a heritage of innovation and a commitment to customer service, this role supports the Head of Product and Marketing and acts as the technical expert for all products and services.
Day to Day of the role:
• Carry out field service and repairs on all scoped equipment & systems.
• Perform standard & special to type field service installations, testing, and commissioning.
• Liaise with customers prior to conducting field duties.
• Prepare test equipment, tools, spares, and installation materials prior to mobilisation, which may be at short notice.
• Provide accurate and detailed technical reports for all activities and give feedback to facilitate future service planning and improvements.
• Submit time sheets and expense sheets for each activity, coding accordingly for customer charging where appropriate.
• Maintain inventory of materials and test equipment, recording usage and reinstatement.
• Ensure returnable unused spares and/or defective spares are returned promptly with correct paperwork.
• Maintain and be accountable for all allocated vehicles, IT equipment, mobile phones, test instruments, and tools.
• Organise own travel arrangements when outside the Redhill base.
• Maintain technical knowledge and familiarisation with company products.
• Provide competent Datacoms and Satcom repair, test, equipment build, and support for the Workshop as required.
• Conduct GMDSS surveys.
Desirable Skills & Qualifications:
• Presentable and articulate, able to liaise with yacht captains and onboard specialist staff for DVB field work.
• Good ‘O’ Level or equivalent standard education.
• Preferably a skill base or education/qualification in IT.
• Clean current UK Driving Licence.
• GMDSS, GOC, Offshore Survival Certificates (BOSIET & OLF) preferred.
• Ability to achieve National Security Accreditation to SC or DV.
• Willingness for regular travel.
• Ability to obtain SC Clearance (Essential).
Benefits:
• Annual bonus based on company and individual performance.
• Pension matched up to 7.5%.
• 25 holiday days per year, plus bank holidays.
• Onsite gym at the Redhill offices.
• Free parking.
• Competitive salary related to relevance of experience.
If you are an experienced electronically biased engineer seeking a fantastic opportunity with a niche company, please apply now!
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