1. Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation.
2. Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments.
3. Develop, test, and deploy enhancements following Agile methodologies.
4. Conduct root‑cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others.
5. Perform data analysis, clean‑up, configuration synchronisation, and system health checks.
6. Create and maintain technical documentation including solution designs, configurations, release notes, and training material.
7. Collaborate with internal teams and third‑party suppliers to understand requirements and deliver effective technical outcomes.
8. Ensure all changes follow the Technology Change Management process.
Identify opportunities for automation, optimisation, and improved user experience
Who we’re looking for:
We’re looking for an experienced ServiceNow Developer strong technical capability and a continuous‑improvement mindset. Someone who can shape the platform’s future while keeping today’s services running smoothly.
Essential Criteria:
9. Extensive hands‑on experience developing on the ServiceNow platform, including building custom applications, workflows, client/server‑side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules.
10. Good foundation in JavaScript, Glide API, Flow Designer, and ServiceNow’s scripting frameworks, with the ability to design scalable, efficient technical solutions with a Certification in ServiceNow System Administration (CSA).
11. Familiarity with cloud‑based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process.
12. Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal disruption to services with strong experience in problem solving and investigations.
13. Ability to translate business requirements into well‑structured technical solutions, ensuring alignment with best practice, platform capability, and stakeholder expectations with experience in design solutions and following development lifecycles.
Desirable Criteria:
14. Experience diagnosing multi‑layered issues involving integrations, data quality, or cross‑platform dependencies.
15. Experience supporting workshops, requirements‑gathering sessions, and technical discussions with stakeholders with the ability to interpret complex or incomplete requirements and translate them into viable technical solutions.
16. Able to demonstrate consistent attention to detail, ensuring accuracy in development, testing, and configuration activities with clear communication and prioritisation skills.
17. Other ServiceNow certifications such as Certified; Application Developer (CAD) or ITSM, CMDB, Discovery or other implementation‑specific certifications.
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
18. Competitive parental leave (26 weeks full pay)
19. Private medical insurance (optional taxable benefit)
20. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.