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Stock & customer service coordinator

Colnbrook
MJM Industrial
Customer service coordinator
Posted: 2h ago
Offer description

Join to apply for the Stock & Customer Service Coordinator role at MJM Industrial

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Join to apply for the Stock & Customer Service Coordinator role at MJM Industrial

Job Purpose

Support daily operations across the sales office and stores. You will manage stock and PPE, assist with sales enquiries, help implement a new stock system, and ensure smooth delivery and customer service processes.

Job Purpose

Support daily operations across the sales office and stores. You will manage stock and PPE, assist with sales enquiries, help implement a new stock system, and ensure smooth delivery and customer service processes.

Key Responsibilities

Sales & Customer Service


* Process sales and product enquiries via phone, email, and website.
* Support customer satisfaction and loyalty.

Stores & Stock Management

* Manage and organise stock systems, including PPE.
* Support goods-in processes and stock checks.
* Assist in sourcing and allocating stock for projects before re-ordering.

Systems & Data Entry

* Help implement and maintain the new inventory system.
* Update MJM and client databases.
* Use customer portals for data input and print labels.

Quality & Compliance

* Maintain high standards in safety, compliance, and quality.
* Continuously support improvements in processes and organisation.

General Admin

* Receive and file deliveries and paperwork.
* Carry out additional duties as needed within your skill set.

Key Skills & Experience

* Excellent communication and customer service skills.
* Organised, detail-oriented, and proactive.
* Strong team player with a focus on quality and safety.
* Confident in Microsoft Outlook, Word, and Excel.
* Full UK driving licence required.

Success Measures (KPIs)

* Customer satisfaction
* Stock accuracy
* Accurate documentation and filing

What We Value

* Enthusiasm, drive, and a can-do attitude
* Flexibility and adaptability
* Teamwork and professionalism
* Strong communication and self-motivation

Note: Responsibilities may change based on business needs


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Administrative
* Industries

Consumer Services

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