We are seeking a motivated and capable Customer Services Administrator to join our team on a 6-month temporary basis. Based at our offices in High Wycombe, this is a fantastic opportunity to gain experience within a fast-paced, market-leading company in the ventilation industry.
This temporary role is ideal for someone with previous experience in customer service or client-facing roles, who can quickly adapt, contribute confidently, and provide high-quality service from day one. Strong CRM and administration skills, coupled with a proactive approach and excellent communication, are essential.
Responsibilities
* Responding to incoming calls and emails in a professional and timely manner
* Processing customer orders and handling sales administration
* Issuing accurate quotations for ventilation systems to a range of stakeholders
* Managing customer return requests and processing credits
* Handling customer enquiries and resolving complaints when required
* Updating CRM systems with all relevant customer interactions
* Preparing daily, weekly, and monthly customer service reports
* Collaborating with internal departments to ensure seamless service
* Supporting internal and external sales teams as needed
Key Objectives & Targets
* Ensure prompt and professional handling of all customer communications
* Provide high-quality service in line with company standards
* Demonstrate initiative and a proactive approach to tasks
* Support departmental KPIs and service level expectations
* Accurately maintain and update records in CRM systems
* Contribute to cross-team support, including phone cover
* Assist in coordinating service engineer site visits and payment processes
* Embrace company policies, and proactively suggest improvements when applicable
Key Competencies & Requirements
Qualifications/ Knowledge:
* Fluent English, both spoken and written is essential
* Proficient in Microsoft Outlook, Word, and Excel
Skills:
* Strong customer service skills and the ability to interact confidently with customers and colleagues;
* Has excellent written and verbal communication skills;
* Organised, adaptable, and able to prioritise effectively
* Experienced in working in a busy environment working to targets and deadlines;
* Confident phone and email handling
Experience:
* At least 3 years in a customer service or client service role
* Experience using CRM systems (essential)
* Complaint handling and resolution
* Previous experience of processing export orders including associated paperwork would be beneficial, but not required as training would be provided.
Job Type: Temporary
Contract length: 6 months
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Work Location: In person