Overview
IT Support Analyst with Microsoft Technologies
We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, and have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.
You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.
You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.
You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.
Technical Competencies
* Extensive experience of the Microsoft Windows Desktop essential
* A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
* Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
* Experience of network, printer, AV, UPS and Security hardware
* Experience of working within a Cybersecurity framework
* Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
* A good understanding of ISP solutions and connectivity requirements
* Wi-Fi solution experience & knowledge
* An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.
Personal Attributes
* Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
* Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure
* Disciplined, with the ability to prioritise
* Experience working with internal and external resources to achieve consistently excellent service level
* Ability and desire to expand with changing marketplace and technology
* Friendly, professional
* Passionate about Technology
* Recognises the importance of frequent and clear communication and documentation
* Courageous in the face of the unknown
This is an office based position.
The Client is based in Harrow.
The salary for this position is £35K - £40K.
Do send your CV to me in Word format along with your salary and notice period.
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