Field Service Engineer - Permanent contract South West England (Cornwall, Devon, Somerset and Dorset) Who we want - Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate. - Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions. Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. What you will do To maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. Deliver technical assistance and documentation to internal and external customers. _Accountability_ _Time rate_ _in %_ Service Responsibility 60% Repair and check electronic / mechanical Stryker products Do annual check and calibration according to MDR on customer site Fulfill Service contracts with planned maintenances Installation of Stryker systems on customer site (e.g. Integrated OR) Software & Hardware Upgrades Delivery of technical Training to internal & external Reporting 25% Efficient and thorough documentation of service activities for internal and external reference Scheduling of Customer visits in cooperation with Customer service Ensure tracebility of all field based Stryker products through reporting tools Attend team meetings, deliver presentations to encourage team development Sales Support 10% Give technical support to Product Managers and sales staff Give technical support to Customers and Sales Department Give IT support on certain instruments Escalade opportunities and issues appropriate Head office support 5% Ensure excellent follow-up on all customer initiated issues Ensure service provided is invoiced if not under warranty _Working conditions_ work will take place in a varied range of scenarios including the workshop, hospitals, and theatres Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy. _Job Dimensions_ Responding to Service Complaints as defined Turn around time for repairs Profitability of the field service business Individual objectives as defined annual What you need Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Medical Physics Technology Subjects Fluency in both spoken and written (technical and medical) English Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook) Good skills in local language _Experience_ Minimum 3 years experience in medical electronics, combined with good mechanical skills Minimum 2 years experience in the hospital environment and health care work IT experience on administrative and technical level _Competencies (skills, knowledge, requirements)_ Service minded Quality confident Persistent Good perception Polite Accurate Positive Loyal Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.