Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 630 employees working from the center of Athens for the rest of the world.
Position Summary
As a Flexibility Products Manager, you will be exposed to the international Digital Insurance and Fintech added-value services ecosystem within a fast-paced, data-driven technology organization.
Your main responsibilities will be to own and evolve a portfolio of flexibility-related products (such as ticket change products and cancellation options), drive commercial outcomes and customer value, and collaborate with cross-functional teams and external partners. You will lead product discovery, manage delivery roadmaps, monitor product performance, and shape our go-to-market strategies.
This role is ideal for someone who brings a strong product mindset, a deep understanding of airline fare structures and booking systems, and a passion for solving real user problems with scalable solutions. The ideal candidate must have a 360° view combining travel and fintech understanding, a problem-solving attitude, and a customer-first approach, while being up to date with regulatory trends and best practices.
Responsibilities
* Become the relevant market expert with respect to digital insurance and fintech products including regulatory implications and best practices.
* Perform fintech products/solutions' evaluation processes, including new providers and expected impact by formulating business cases under a number-driven and multifaceted approach including economics, customer experience, performance, and strategic focus.
* Monitor and assess competition on partner, market, and product levels and assess the company's competitiveness from an offering perspective.
* Define the business requirements for the implementation of new products, ensuring clear guidelines towards the involved cross-functional leads including development.
* Project manage fintech products' onboarding, ensuring business alignment amongst functions, and coordinate internal and external partners to ensure smooth transition.
* Collaborate closely with engineering, data, and design to define product backlogs and deliver continuous improvements based on data and user feedback.
* Maintain top responsibility for operational and financial product performance. Define financial objectives and KPIs and ensure that analytics are implemented and that dashboards reflect the expected information.
* Manage communications with existing partners on operational and product aspects. Attend QBRs to stay up to date with new products and opportunities and drive deriving action plans.
* Support RFPs for new partners under a well-organized approach to assess their fit with ETG's needs and tech ecosystem.
* Be up to date with market trends in the fintech and travel-tech industry to be able to propose new initiatives/innovative solutions with high impact.
Requirements
* 3+ years of experience in product management or a commercial/business development role within a fast-paced, growth-oriented digital company, preferably in travel or airline ecosystems.
* Proven track record of delivering or scaling products, with strong knowledge of airline booking flows, fare structures (GDS/NDC), and ancillary services.
* Experience with flexibility-related products (e.g., ticket changes, fare holds, cancellations) is a strong plus.
* Strong analytical mindset with the ability to build business cases, interpret large datasets, and make data-driven decisions – essential.
* Ability to independently navigate through complexities and provide clarity to a wide range of cross-functional stakeholders in order to achieve commitment towards results.
* Degree in Business, Finance, Engineering, Statistics or equivalent
* Excellent organizational and prioritization skills; capable of managing multiple projects independently and meeting deadlines.
* Strong communication skills and fluency in English; able to navigate complexity and align cross-functional stakeholders.
* Demonstrated ability to work proactively, take ownership, and pay close attention to detail.
* Experience in partner management and working in multicultural, international settings.
Benefits
Working with us means both laughter and colleagues who take their work very seriously. In short, we are a big team at a big company with the ambition to become the best on the global stage In addition to working with an amazing group of people, you'll also enjoy several great benefits as part of our team.
In London we have a nice and central office where we apply hybrid working model to meet both personal and business' needs.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group
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