About The Role As a Senior Interaction and Product Designer at TPXimpact, you will be solving problems across our priority clusters, including transforming government, health, not for profit, commercial and planning and infrastructure. Youll work on ideas for products; creating plans, flows, prototypes, and user interfaces that are easy to use and accessible. Youll guide teams through the process of design; setting an example, by telling powerful stories and building sustainable relationships, giving others the assurance and confidence they need.
On client projects, youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams to produce high-quality work that meets the needs of users. In DT Design, youll play an active role in contributing to the Interaction & Product Design practice, developing our service offers and helping us achieve our missions.
Dimensions Key performance indicators for the role
Individual utilisation: 90%
Problem solving responsibility and complexity
Medium/high, contributing to project delivery and providing practice-specific support. Capable of managing ambiguity and adapting to fast-changing situations with limited guidance.
Internal / External interactions
Support delivery and client relationships
Contribute to practice growth (internal impact, sharing, blogging)
Contribute to business growth (bids, proposals, pitches)
About You Responsibilities Developing strategy zooming out to see the bigger picture, identifying interaction design opportunities and navigating ambiguity to shape product strategy aligned with long-term goals
Framing problems as hypotheses to test, prioritising them based on risk and building shared understanding, especially with clients or stakeholders who are earlier in their digital maturity
Testing assumptions generating multiple ideas, establishing metrics to measure success and guiding the team to respond to evidence-based insights
Creating prototypes using technical knowledge in the right level of details (paper, clickable, or code) and testing ideas with users to influence decision-making
Designing for accessibility leading inclusive design from start to finish across discovery, alpha, and beta, and implementing comprehensive accessibility testing plans
Establishing design patterns auditing designs for consistency, effectively using existing design systems, reducing complexity and technical debt
Working with developers bridging the gap from user needs to tech implementation, communicating design intent clearly to translate designs into working software
Communicating design decisions telling the compelling story of our work and impact, and consistently presenting yourself in a confident and effective manner in complex project environments
Elevating capabilities actively mentoring others, providing proactive and actionable feedback, fostering an inclusive team culture
Driving practice growth actively sharing knowledge with wider audiences and strategically managing your time to deliver value while supporting bid, proposals, or pitches
Professional knowledge and experience Essential experience
Defining product design strategy, problem framing and propositions as well as managing assumptions and using hypothesis-driven approaches to support long-term goals
Creating and designing prototypes using a mix of methods (paper, clickable and code) to test hypotheses and drive decision-making throughout different stages of design
Designing inclusively, applying accessibility standards and using assistive technologies in testing to design solutions that work for everyone
Bridging the gap to technology by collaborating with developers in technical or complex programmes, translating design into working software and actively reducing technical debt
Working with ambiguity to build shared understanding, effectively engaging stakeholders and building digital maturity
Establishing metrics to rigorously evaluate design success and foster a culture of continuous improvement
Identify skill gaps to mentor and elevate others in the team, fostering inclusive team cultures
Navigating complexity, knowing when and how to escalate wider issues and working effectively through blockers
Telling the story of our work and inspiring a design community environment, increasing engagement and knowledge sharing while making space for everyone to contribute equally
Strategically managing time to deliver maximum value to our clients and their users while actively contributing to practice and business growth.
Desirable experience
Experience working in the public sector or to the UK Government Service Standard
Confidence using co-design approaches to bring different people together, including users and stakeholders
Line managing other designers to support their development and growth
Co-developing and running formal learning activities or training sessions to increase the skills and confidence of our clients and staff.
Technical skills Frame product strategy and problem propositions in ways others can understand to guide teams and decision-making
Apply information architecture, micro-interaction, design systems and graphic/visual design principles (composition, typography, layout, etc) to create high quality designs that developers can easily interpret
Apply various dimensions of fidelity (visual, interaction, content, data, etc) appropriately to test multiple ideas and take experimental approaches to prototyping
Apply digital accessibility principles and standards (WCAG) across all stages, implementing testing plans that use assistive technologies (JAWS, VoiceOver, Magnifier, and Dragon)
Audit designs for consistency, differentiate between patterns and components, and contribute to complex design systems (GOV.UK, NHS, etc)
Demonstrate the value of prototyping in code, using tools like GOV.UK and NHS prototype kits
Understand, research and responsibly experiment with emerging technologies (large language models, generative AI, etc) and their impact on design practice
Raise issues promptly and effectively manage the escalation of problems that have a wider scope that your team
Own your learning and development while running internal initiatives to deepen the knowledge of others
Collaborate effectively with others and engage sceptics on the value of design
About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include:
30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.
By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.
Dont meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.
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