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Senior Service Advisor- Mercedes-Benz of Blackburn
Client: Marshall Motor Group
Location: Cambridge, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
a97fda8523fe
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job title: Senior Service Advisor - Mercedes-Benz of Blackburn
Reference: REQ10394
Date posted: 11/10/2024
Location: Mercedes-Benz of Blackburn
Salary: Competitive with bonus and OTE scheme
Contractual hours: Full-time
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, purchase discounts
Bonus schemes: OTE and bonus scheme, details discussed at interview
About Marshall Motor Group
One of the UK’s largest car dealer groups with 143 stores across 34 counties, representing 24 major manufacturers. Part of Constellation Automotive Group, offering opportunities to grow your career.
The Role
As a Senior Service Advisor, you will be the key contact between customers and the workshop, based in the showroom. Your role includes customer interaction, supporting the team, and ensuring excellent service.
Who You Are
* Experience as a Service Advisor is essential
* Ambitious to advance your career
* Passionate about customer experience
* Organized, detail-oriented, and able to work to deadlines
* Confident in handling complex issues and supporting team members
* Tech-savvy, experienced with CRM systems
Responsibilities
* Manage customer relationships and greet clients
* Support onboarding and training of new team members
* Maintain high team performance and achieve KPIs
* Enhance customer experience throughout their journey
* Advocate for customers and support decision-making
* Complete administrative duties accurately
* Support future customer needs
* Contribute to team efforts for outstanding service
If interested, apply online. Our recruitment team will contact you to discuss this opportunity. Marshall Motor Group is an equal opportunity employer, committed to diversity and inclusion.
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