Salary: £24,780 - 29,500 per year Requirements: Minimum 1 year of experience in a similar 1st line role or MSP environment. Strong knowledge of Windows 11, Windows Server (2012–2025), and Active Directory. Experience supporting Microsoft 365, Azure. Experience using remote desktop environments and remote desktop support tools (TeamViewer, Screen Connect). Understanding of networking fundamentals (TCP/IP, DHCP, DNS). Excellent written and verbal communication skills. Eligibility to work in the UK. Full UK Driving Licence (desirable). IT-related qualifications (e.g., CompTIA, Microsoft, etc.) (desirable). Responsibilities: Provide 1st line support via phone, email, and remote tools. Log, triage, and manage support tickets through to resolution or escalation. Provide remote support for hardware, software, and printer issues. Assist with network connectivity issues involving LAN, VPNs, firewalls, and wireless configurations. Support desktop support tasks such as installing, configuring, and maintaining computer hardware and software. Perform daily system checks, including backup monitoring and reporting. Support clients across a range of technologies including Microsoft 365, Windows Server, and networking equipment. Occasionally travel to customer sites when required (own car desirable). Provide exceptional customer service and maintain clear communication throughout ticket lifecycles. Technologies: Active Directory Azure Hardware Support LAN Microsoft 365 Network TCP/IP Windows Office 365 Cloud macOS Security VMware More: We are seeking a proactive and customer-focused 1st Line Technical Support Engineer to join our dynamic team in Isleworth, Middlesex. This is an excellent opportunity for someone looking to grow their technical experience within a fast-paced Managed Service Provider (MSP) environment. Our working hours are Monday to Friday from 9:00 am to 5:30 pm, with flexible working patterns available. We offer benefits such as casual dress, free parking, and opportunities for overtime and participation in a weekend on-call rota. If you are enthusiastic, technically capable, and keen to develop your IT career, we would love to hear from you. last updated 7 week of 2026