SR Black, part of the Evotech Group, deliver a comprehensive range of mechanical, electrical and drainage services including design, installation, maintenance, and repair solutions. Our services enhance and maintain commercial buildings, protect mechanical and electrical assets, and safeguard critical infrastructure.
We are now seeking an experienced Electrical Service Manager to join our operations team. Based at our office in Hull, this position will join our operational team due to our continued growth and expansion. Manage a range of client accounts, operations, and mobile based engineers
· Undertaking monthly site audits to monitor standards of quality and health and safety
· Assisting the helpdesk team with holiday planning, absence management and out of hours call out rotas
· Undertaking contract performance reviews with the Commercial Manager
· Providing management support and mentoring to the operations team
· Updating and providing contract reports
· Maintaining and monitoring client service levels against agreed SLAs
· Dealing with customer complaints in accordance with the Company’s procedures
· Preparing customer quotations including sourcing subcontractor and supplier costings
· Responsibility for financial objectives and targets
· Monitoring costs and job profitability
· Maintaining safety, quality & environmental standards across all operations within reasonable time scales
· Ensuring that personnel within your team have received the necessary training, information and instruction and are competent to carry out their tasks without detriment to safety, health, or the environment
Previous experience of managing a service delivery team, ideally within the M&E / HVAC engineering field
· Ability to communicate both verbally and in writing with all levels of staff and clients
· Ability to deliver projects on time and on budget
· Excellent communication and customer service skills
· City and Guilds NVQ level 3 in Electrotechnical services – Electrical Installation
· 2391 Inspection, Testing and Certification of electrical installations
· Full UK driving licence
This is a permanent position, Monday – Friday, working 40 hours per week between 08.00 am to 17.00 pm.
· Starting salary from £50,000.00 depending on experience
· Annual performance-based bonus scheme
· Fully expensed electric company vehicle
· 25 days holiday (pro rata), plus bank holidays per year
· Life insurance scheme
· Company pension plan
· Training & development opportunities
We welcome applications from ex-service personnel and armed forces reservists and their families