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Customer Service Advisor Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)Salary: £26,210 (Rising to £30,300)Start date: 16th June or 23rd JuneHours: 40 hours per week (Shift rota between 7:15AM – 8:45PM) Monday to Sunday with one weekend on and the next off. Why Join Us?We are offering a fantastic opportunity with excellent benefits:
* Salary Progression: Starting at £26210 rising to £30K
* Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
* Employee Benefits:
o Cycle-to-work scheme
o Health & Wellbeing Programme
o Gym membership discounts
o Pension
o Discounts on travel & medical insurance products
o Onsite canteen
o Free car parking
o Simply Health cover (optical, dental, and medical)
o Employee Assistance Cover (including optical)
* Hybrid Working: Equipment provided for home office setup
About the Role:Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.Key Responsibilities:
* Manage client enquiries via email and phone
* Provide customers with timely updates and resolutions
* Prioritize tasks based on urgency and deadlines
* Liaise with internal and external third parties to manage expectations
* Complete high volumes of important administrative tasks
* Handle challenging situations with professionalism and care, including vulnerable customers
* Ensure compliance with all procedures and regulations
Skills & Experience:The ideal candidate will:
* Have previous call handling, call centre, or customer support experience
* Be able to support customers from start to finish
* Demonstrate excellent communication skills
* Be comfortable multitasking under pressure
* Have strong administration skills
* Be proficient in Microsoft Office
Interested?Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!#evergreen
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Outsourcing and Offshoring Consulting
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