Job Description
Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel.
The Role:
Expect a mix of remote troubleshooting and on-site support, including travel to international offices up to six times a year. You'll also benefit from a dedicated annual IT training budget.
Core Tech You’ll Work With:
* Windows 7/10 – installation, configuration, support
* Windows Server technologies
* Office 365 Admin
* Active Directory – user/admin management
* Microsoft Exchange
* Azure (Fundamentals preferred)
* MDM administration (Intune)
* VPN / Remote Access / SCCM
* Networking: DHCP, DNS, VLAN, Routing
* Thin Clients, Desktops, Mobile Devices & Printers
* Synology, SCALE storage solutions
* Hyper-V virtualisation
* Antivirus management
* ITSM tools (e.g., Freshservice)
What You’ll Receive:
* 35-hour work week, hybrid working
* excellent non-contributory pension
* 30 days annual leave (incl. bank holidays) + birthday off
* Private healthcare, dental cover, life assurance (4x salary)
* Employee Assistance Programme
* Discounts on gym, RAC breakdown, and Perkpal platform
* Monthly team lunches and well-being initiatives
* Supportive, collaborative environment with leading technologies
How to Apply:
Please send your CV to
For alternative formats or a confidential discussion, call 07471353279
Please note: You must be eligible to work permanently in the UK and live within commutable distance of Glasgow. Sponsorship is not available.