About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
Reporting to the Group Services & Contracts Manager, The GNFR Services manager is accountable for the day-to-day support of retail stores. The GNFR Services Manager will build relationships externally with suppliers to ensure service level agreements are maintained, whilst internally to deliver great service to Retail by working cross functionally to understand what it takes to run our sites. To deputise for the Group Services Manager when required.
Key responsibilities
* Collaborate with the GNFR and procurement team with the administration of Retail contracts across but not limited to Energy, Waste, Uniform, Storage, Cleaning, Stationery, General equipment
* Supporting in leading a culture of continuous improvement in service levels, costs and efficiencies within our Retail contracts.
* Delivering first-time support to the Field and Stores resolving issues relating to third party contract issues.
* Working with the Retail Performance Manager(s) to develop reporting that measures & supports the field management team with end-to-end adoption, compliance, and delivery of the agreed customer proposition, SLA’s.
* Assisting with reviews of all P&L reporting provided to the Store & Field teams to ensure targets are met through providing support & focus.
* Responsible for the management and delivery of equipment repair through robust processes
* Process invoices, request purchase orders and track spend through detailed reporting.
About you
* Proven operational experience in a fast-paced, constantly evolving environment
* Ability to work autonomously and take initiative
* Skilled in identifying opportunities for improvement and implementing effective solutions
* Exceptional attention to detail
* Eagerness to collaborate and support colleagues throughout the organisation
* Excellent communication skills
* Proficient in Excel and other Microsoft Office packages
* Experience liaising with external suppliers and managing supplier-related issues is highly advantageous
Reward & benefits
* A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
* Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
* We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
* You will have access to a wealth of employee discounts across the Halfords suite of products and services.
* Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire.