Student Support and Experience Officer Job Description
(Bradford, Bristol, Cardiff and Sheffield)
We are seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.
Responsibilities
Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs.
Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns).
Support student registration, enrolment, and class assignment through the CRM system.
Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
Collect, collate, and distribute coursework for assigned programmes.
Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
Assist with the organisation of induction week activities, examination boards, and other academic events.
Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
Participate in open days and visit days, providing information and guidance to prospective students.
Undertake relevant training and development, and perform additional duties as assigned by management.
Requirements
Essential
Bachelor’s degree in Business or related subject
Must have a good knowledge of using database like CRM
Exhibit strong leadership and problem-solving skills
Must have a good communication skill
Experience of providing support and ensuring student engagement
Salary and Benefits
£27,000 - £30,000 per year depending on experience
Up to £5,000 annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period
5% annual increase per year on completion from your start date of service and on meeting KPIs
Holiday entitlement is 28 days annual leave plus bank holidays
Staff award and recognition programme
Employee Assistance Programme
Complementary lunch as part of company benefit
Job Type
Full-Time, Permanent
Basic hours are 9am to 6pm on site
Travel to other campuses may be required, all expenses reimbursed