Job Title: Customer Support Administrator
Salary: Up to £28,000
Location: Holmfirth
Our client is looking for an experienced Customer Support Administrator to join the team due to recent growth. This is an excellent opportunity for someone wanting to progress as the company continue to grow.
Duties:
* Proactively support Sector Managers with daily tasks, enquiries, quotations and orders.
* Ensure that all required information is recorded within CRM.
* Provide pricing, tenders and quotations for manufactured products, bought in products / services and suggest alternative products and prices against competitor products.
* Regularly follow up quotations, update CRM in agreement with the relevant Sector Manager.
* Become competent in product costing and pricing using pricelist.
* Support and deputise for Sector Managers in their absence
* Work in conjunction with Sector Managers to assist in projects and identify qualified leads to input onto the CRM system
* Sales order processing – receive and process customers’ orders: liaise with finance, production departments and coordinate deliveries to provide an on time, fully invoiced customer service.
* Liaise with Supply Chain for DIR (direct to site) product costs
* Raise Purchase Orders for goods and transport where necessary
* Work collaboratively with department managers and support team members to ensure excellent customer service, identify opportunities for continuous improvement and help troubleshoot problems
* Work in compliance with the Company’s QA procedures
* Effective interdepartmental communication to ensure excellent customer service
* To fully understand and respond to client needs by building and maintaining relationships and providing excellent customer service
* Report and troubleshoot any problems or complaints
* Understand the role of team members and provide cover as and when required
* Liaise with third-party logistics partners to co-ordinate and arrange on-time in full deliveries to site
* Produce Certificate of Conformity’s in line with company procedure where required
* Ensure POD’s are logged and retained in line with company procedure
* Maintain Warehouse calendar for both goods received and outbound deliveries
* Produce Export Documentation, commercial invoice and packing list and any other required documentation
* Any other duties as required commensurate with the role and level of responsibility of the post