Customer Service Representative - Are you enthusiastic about delivering exceptional customer service and building strong relationships?
We are seeking a committed Customer Support Representative (CSR) for a varied and interesting role in this aviation parts repair organisation.
Key Responsibilities:
1. Customer and Supplier Support: Serve as the Single Point of Contact (SPOC) for our customers, fostering open communication and providing timely updates on orders and repairs.
2. Customer Engagement: Directly interact with customers to address inquiries, deliver work order statuses, and fulfil their needs while adhering to established service standards.
3. Sales Collaboration: Partner with the Senior Commercial Officer to achieve departmental sales targets, identify new business opportunities, and maximise sales potential.
4. CRM Management: Develop and sustain strong customer relationships, monitor open orders, and maintain accurate records of customer interactions.
5. Complaint Handling: Address customer complaints, report quality issues, and offer feedback regarding non-conformance reports.
6. Contract and Invoice Assistance: Provide support with contract queries, resolve invoicing issues, and ensure effective credit control proces...