Operations & Onboarding Manager – Greater Manchester – Office Based
My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients.
This is a hands‑on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints.
Key Responsibilities: Operations
* Lead and manage day‑to‑day operations (no staff management required at this stage)
* Develop and implement operational strategies that drive efficiency, compliance, and business success.
* Design and refine processes to meet company objectives and ensure quality excellence.
* Monitor and report on KPIs, operational performance, and system improvements.
* Manage internal and external stakeholder relationships, integrating their needs into operational planning.
* Use data and analytics to make informed decisions and enhance operational effectiveness.
* Collaborate with cross‑functional teams such as sales, finance, and marketing to ensure seamless business operations.
* Ensure consistent, high‑quality service delivery to customers at every stage.
* Allocate resources effectively, including budget management and workforce planning.
* Stay up‑to‑date on industry best practices, regulations, and trends to maintain compliance and operational excellence.
Key Responsibilities – Onboarding
* Oversee the end‑to‑end onboarding of new clients and additional services for existing clients.
* Set clear milestones and deliverables to ensure smooth onboarding experiences.
* Collect, audit, and verify accurate data for integration with business systems.
* Work closely with internal teams and technical partners to implement new systems or services.
* Manage welcome communications and ensure clients understand service levels.
* Oversee the handover from onboarding to operations and monitor early processes for smooth transitions.
* Build strong relationships with clients through clear communication and proactive support.
Qualifications & Skills
* Strong background in Business Administration or a related field.
* Minimum of 5 years' experience in operations/business management, preferably with exposure to service delivery or client‑focused industries.
* Excellent communication and interpersonal skills for internal and external stakeholder engagement.
* Strong analytical skills with experience using data to drive decisions.
* Solid experience in operational management, project management, and system/database oversight.
* Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
* Strategic thinking with strong problem‑solving capabilities.
* Passionate about delivering excellent customer service and driving continuous improvement.
* Demonstrated experience in improving processes, achieving cost efficiencies, and enhancing operational performance.
Experience
* Operational/business/project management, financial oversight, budgeting, and resource allocation.
Salary: Competitive circa £50k per annum plus annual bonus, dependent on experience and qualifications.
Salary & Benefits
* Salary: Circa £50,000 per annum
* Holiday: 25 days plus 8 bank holidays
* Bonus: Annual performance‑based bonus
* Working hours: Office‑based, Monday to Thursday, 9:00am - 5:30pm and Friday 5pm
This employer is committed to creating a supportive and engaging workplace where you can thrive. If you are a strategic, results‑driven professional with a passion for operational excellence and client success, this is an exciting opportunity to make a real impact.
APPLY NOW
Send your up to date CV with salary expectation and notice period to (url removed) or call me on (phone number removed), speak soon, Victoria :)
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