Service manager – benefits and financial assessments

About the role

Please note that the advertised salary for this position is subject to the pending / national pay award. The final salary will be adjusted accordingly once this has been agreed.

We are looking to recruit a Service Manager – Benefits and Financial Assessments to join our Finance and Procurement service on a permanent full-time basis.

About the role

The Service Manager has responsibility for the Benefits and Financial Assessment teams. On a day-to-day basis, they will be required to manage, control, deliver and continually improve the Benefits Service for Ceredigion ensuring customers receive the correct level of financial assistance and advice. To also provide clear and effective leadership ensuring that the vision of a cost effective, qualitative, responsive, accessible service is achieved and promote a culture that embraces and achieves both corporate and section objectives.

Our ideal candidate

We are looking to recruit an individual with a minimum of 5 years Housing Benefit and Council Tax Reduction Scheme experience of which 3 years should include management and supervision of staff. The ideal candidate will also have a knowledge of Financial Assessments for Residential and Non-Residential Care.

We welcome applications from non-Welsh speakers. All successful applicants requiring support to learn/improve their Welsh language skills will be offered funded lessons, during work time, to help reach the desired standard.

Our offer to you

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.

More information about our wide-ranging employee benefits can be found We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

Certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Basic DBS check. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Get in touch

For further information and an informal discussion regarding this post please contact Helena Jones on or email

Team Ceredigion Information Pack

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

We ensure the Council remains financially resilient through careful and responsible monitoring of funds, effective corporate procurement, prompt and accurate payments of financial assessments/creditors and timely collection of local taxation/debts.