Main area Admin Grade NHS AfC: Band 2 Contract Permanent: Monday to Saturday Across Northern Sexual Health Sites Hours Full time - 37.5 hours per week Job ref 349-MRI-7859829-RL4
Employer Manchester University NHS Foundation Trust Employer type NHS Site Sexual Health Service Town Churchill Way, Salford Salary £25,272 Pro rata, per annum Salary period Yearly Closing 05/05/2026 23:59
Receptionist/Clerical Officer
NHS AfC: Band 2
Job overview
We are looking for a highly motivated and enthusiastic receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 27 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines.
Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.
We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
The post holder would be based at Lance Burn Health Centre and travel across Greater Manchester as required. The post holder will work Monday to Saturday on a flexible rota basis.
Main duties of the job
Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
Enter clinic attendances and outcomes onto INFORM in the identified time scales and to the identified standards.
Book appointments, update attendances and action referrals.
Maintain the reception waiting area to an orderly state at all times.
Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary, liaise with other departments where appropriate.
Arrange and respond to transport-Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
Work flexibly across the service as required.
Person specification
Qualifications
* Educated to GCSE standard grades A-C in English and Maths or EQUIVALENT EXPERIENCE
* Additional qualifications in: Business Admin Customer Service
Experience
* Proven experience of working in a busy office/administrative environment.
* Experience of working with the public/ customer facing.
* NHS/health related reception/administration experience.
Skills
* Effective written and oral communication skills.
* The ability to deal with enquiries in a polite and non‑judgmental manner.
* Ability and commitment to work as a member of a busy multi‑disciplinary team.
* Ability to work on own initiative and organise own day to day tasks.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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