Hours: Monday–Friday, 8:30–5:00
Department: Subscriber Planning & Dispatcher Team
Join our busy Subscriber Planning & Dispatcher Team, where you’ll play a key role in keeping our installation and service operations running smoothly. This team is the central link between customers, engineers, and daily scheduling — and you’ll be right at the heart of it.
What We Offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days annual leave plus Bank Holidays
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits: Pension plan (up to 7% employer match)
* Life assurance
* Employee assistance program
* Referral scheme
* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
* Career Development: Extensive growth and advancement opportunities
What You’ll Do
* Coordinate van‑stock replenishment by monitoring levels and arranging replacements
* Process job payment amendments
* Track and manage returned stock
* Prepare and send customer communication letters
* Support escalations with FLMs (Field Line Managers) and engineers
* Spot and correct errors before they become risks
What You’ll Bring
* Strong time‑management
* Excellent attention to detail
* Confident basic IT skills
* A team‑focused approach
* Problem‑solving ability
* Ability to prioritise effectively
If you’re organised, proactive, and enjoy supporting a fast‑moving operational team, this role could be a great fit.
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