Job Title: Property Administrator
Location: Bicester & Buckingham
Brand: Alexander & Co
Salary: £14,000
Hours: Monday - Friday, 20 hours a week
About Alexander & Co:
Alexander & Co. specialise in residential lettings, sales, and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell or buy – we’re here to help.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic teams based in Bicester or Buckingham. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Provide excellent telephone and written communication throughout the tenancy.
* Accept and understand tenants' maintenance requirements, providing a triage service to resolve issues where possible.
* If unable to resolve, communicate with the landlord with a solution and arrange works with dedicated contractors.
* Update all parties regularly via phone, email, or text, and log notes accordingly.
* Make regular ‘well-being’ calls to landlords.
* Work with the property management team to ensure all works are completed and invoiced within 21 days, updating customers on progress.
* Ensure all properties comply with mandatory legislation and company policies.
* Coordinate with Property Inventory Clerks to ensure property inspections are conducted as required, maintaining communication with landlords and tenants.
* Contact landlords and tenants 2 weeks prior to vacation to explain check-out procedures and time frames.
* Handle non-managed deposits under the No Deposit Scheme.
* Ensure the check-out process is followed and communication is sent via the Depositary site.
* Collaborate with team leaders, heads of centres, and branch networks to understand reasons for lost units.
* Maintain high levels of communication with internal and external customers.
What We Are Looking For:
* Excellent written and verbal communication skills
* Professional telephone manner
* Strong organisational skills, time management, and attention to detail
* Full UK Driving License is required
What We Offer:
* Opportunities for career growth and advancement within the company
* Market-leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive salary and incentives
* Quarterly and annual awards
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing with service
* Excellent parental leave and newly introduced fertility policy
* Staff discounts
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.
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