Job description:
Account Manager
Salary: £27,000 – £30,000 per year
Location: Oldham (Chadderton)
Job Type: Full-time, Monday–Friday
Work Location: In person
Pay: £27,000.00 - £30,000.00 per year
We’re looking for an experienced Account Manager to join our busy Mechanical/HVAC team. This is a full-time, office-based role at our Oldham office in Chadderton. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion. Experience in a similar role is essential.
Responsibilities
* Respond to initial client enquiries via phone and email
* Input engineers’ timesheets and compile daily reports
* Liaise with operational staff and customers to maintain a high level of service
* Coordinate engineers’ work schedules
* Ensure KPIs are monitored, met, and updated
* Issue purchase orders and monitor job progress
* Update Excel spreadsheets, including use of formulas
* Compile job completion notes and prepare invoices
* Assist with wages and general administrative duties
Skills & Requirements
* Ability to work effectively in a fast-paced environment
* Excellent time management
* Strong communication skills with customers and colleagues at all business levels
* Competent with Outlook, Microsoft Office, Excel, and general computer systems
* Highly organised with strong attention to detail
Benefits
* 20 days paid holiday plus bank holidays
* Additional loyalty holidays with length of service
* Supportive working environment
* Training and career development opportunities
Schedule
* Monday to Friday
* Weekend availability if required
Commute/Relocation
Oldham: reliably commute or plan to relocate before starting work (preferred)
Education
* A-Level or equivalent (preferred)
Reference: AM/9F/CS
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