Role Overview
The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Schedule
The role follows a flexible weekly schedule, including weekend shifts and bank holidays working planned in coordination with volunteers.
Key Skills and Competencies
* Significant leadership qualities and experience (E)
* Ability to build, retain and develop a team (E)
* Strong drive to achieve results through others (E)
* Ability to delegate, coach and listen (E)
* Enjoys working with people and has a friendly and approachable manner (E)
* Ability to manage time under conflicting priorities (E)
* Ability to demonstrate resilience to the everyday pressures that come with the role (E)
* Excellent communication skills (E)
* Ability to motivate self and others (E)
* High level of motivation, enthusiasm and a sense of fun (E)
* Open and adaptable to change and able to support others through it (E)
* Commercial awareness and judgement (D)
* Ability to establish and maintain successful retail processes and merchandising (E)
* Ability to understand and interpret basic financial reports (D)
* IT literacy and numeracy skills (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
* Eager and required to adhere to Oxfam’s principles and values (E)
* Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles (E)
Commitment to Safeguarding and Diversity
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
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