Life on the team
An exciting and challenging opportunity has arisen for a Logistics Supervisor to join the Hatfield UK Break-Fix Service. This role will primarily support and oversee the Goods In and Goods Out processes, ensuring efficient operations and outstanding service delivery.
We're looking for a self-driven, highly organised individual with strong leadership and logistical expertise. The ideal candidate will possess excellent communication skills, be proactive in driving process improvements, and thrive in a fast-paced, service-oriented environment.
Locatio
n: Hatfield (HQ)
Working hou
rs: 11:00 - 19:00
What you'll do
* Manage the day-to-day operations of the Goods In/Out areas.
* Ensure service level agreements (SLAs) are met consistently.
* Align team resources effectively to meet changing demand levels.
* Liaise with internal stakeholders to resolve queries and support high-priority tasks.
* Promote and participate in cross-training and continuous personal/team development.
* Maintain high levels of stock accuracy and picking efficiency.
* Oversee domestic and international shipments via multiple courier partners.
* Manage vendor repair returns, both in and out of warranty.
* Oversee SWAP repair returns to relevant stock locations.
* Ensure biannual execution of SLA stock placement initiatives by Stores teams.
* Produce and present Key Performance Indicators (KPIs).
* Apply manual cost charges where applicable.
* Conduct 1-2-1s and manage team performance effectively.
* Lead and document team briefings both verbally and in writing.
* Ensure strict adherence to health and safety regulations.
* Maintain compliance with BSI standards
What you'll need
* Proven experience in logistics or warehouse supervision.
* Strong leadership and people management skills.
* Excellent problem-solving abilities with a proactive, adaptable approach.
* Proficient in Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint).
* Experience with systems such as SAP, ServiceNow, ITSM, WMSC, or MRP is advantageous.
* Excellent verbal and written communication skills across all levels.
* Passionate about continuous improvement and implementing best working practices.
* Customer-focused mindset with a commitment to service excellence
If you're a motivated logistics professional ready to take on a supervisory role with scope for impact and growth, we'd love to hear from you.