Life on the team An exciting and challenging opportunity has arisen for a Logistics Supervisor to join the Hatfield UK Break-Fix Service. This role will primarily support and oversee the Goods In and Goods Out processes, ensuring efficient operations and outstanding service delivery. We’re looking for a self-driven, highly organised individual with strong leadership and logistical expertise. The ideal candidate will possess excellent communication skills, be proactive in driving process improvements, and thrive in a fast-paced, service-oriented environmen t. Locatio n: Hatfield ( HQ)Working hou rs: 11:00 - 19 :00 What you’l l do Manage the day-to-day operations of the Goods In/Out a reas.Ensure service level agreements (SLAs) are met consiste ntly.Align team resources effectively to meet changing demand le vels.Liaise with internal stakeholders to resolve queries and support high-priority t asks.Promote and participate in cross-training and continuous personal/team develop ment.Maintain high levels of stock accuracy and picking effici ency.Oversee domestic and international shipments via multiple courier part ners.Manage vendor repair returns, both in and out of warr anty.Oversee SWAP repair returns to relevant stock locat ions.Ensure biannual execution of SLA stock placement initiatives by Stores t eams.Produce and present Key Performance Indicators (K PIs).Apply manual cost charges where applic able.Conduct 1-2-1s and manage team performance effecti vely.Lead and document team briefings both verbally and in wri ting.Ensure strict adherence to health and safety regulat ions.Maintain compliance with BSI stand ards. What you’l l need Proven experience in logistics or warehouse super vision.Strong leadership and people management skills.Excellent problem-solving abilities with a proactive, adaptable ap proach.Proficient in Microsoft Office applications (Outlook, Teams, Excel, Word, Power Point).Experience with systems such as SAP, ServiceNow, ITSM, WMSC, or MRP is advant ageous.Excellent verbal and written communication skills across all levels.Passionate about continuous improvement and implementing best working pra ctices.Customer-focused mindset with a commitment to service exce llence. If you're a motivated logistics professional ready to take on a supervisory role with scope for impact and growth, we’d love to hear f rom you.