Regional Income Manager We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio. Overview Position: Regional Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20 to 40 percent office based) Hours: Full time Contract: Fixed term, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance. Key responsibilities include: Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m Driving income collection and debt recovery performance against key targets Creating a high performance culture through coaching and development of Customer Account Managers Managing complex arrears cases, working with legal partners, local authorities and external agencies Using data and insight to identify risks, improve outcomes and inform senior decision making Promoting a collaborative, one team approach across income services Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector. You will have: Proven experience managing and motivating teams to deliver against KPIs Strong communication skills with the ability to influence a wide range of stakeholders In depth knowledge of housing law, landlord and tenant legislation and welfare reform Experience overseeing legal debt recovery processes Excellent organisational and problem solving skills with the ability to prioritise effectively Strong stakeholder management and collaboration skills The ability to analyse and interpret performance data to support decision making About the Organisation This organisation is one of the UK’s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement. They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support. Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.