Job Description
Contract: Full-Time (40 hours per week)
Salary: £13.00 per hour
Availability: Flexible shifts, including weekends
Job Overview:
As a Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and ensuring a seamless booking experience. This role requires flexibility to work across various shifts, including weekends, to meet business needs.
Key Responsibilities:
* Handle guest enquiries for hotel room bookings efficiently and professionally.
* Process individual and group reservations accurately, following hotel policies.
* Provide exceptional customer service and address guest concerns promptly.
* Maintain accurate records and filing systems for reservations.
* Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
* Assist with guest check-ins and check-outs during peak times as required.
* Adhere to company standards and procedures for correspondence and service delivery.
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus