Client Consultant – Menswear Designer 37.5 hours (Birmingham)
As a Client Consultant you are an essential part of a team that delivers the extraordinary to our customers. You will create memorable experiences by understanding reasons to visit and deepening relationships while maintaining the highest retail standards.
Responsibilities
* Create extraordinary by identifying and connecting with potential clients shopping in your department and quickly assess and cater to their needs in the moment.
* Work as part of a team focused on creating a memorable customer experience from selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt‑in.
* Dedicate time to building a client base within your division and nurturing long‑term relationships through proactive client development with personalised updates to your clients on new products and experiences.
* Elevate our customers’ experiences by providing a seamless connection to the rest of the store including with our Brand Partners.
* Manage customer feedback and use it constructively to continually raise service, sales and retail standards.
* Use natural curiosity to stay ahead of the latest trends by expanding knowledge of products and competitors, striving to be an expert in your division.
* Understand and follow health, safety and security procedures and play an active role in preventing stock loss.
Qualifications
* Great communicator; adapt style and service to suit customer needs and preference, personalise all communication and keep My Yellow Book updated.
* Sales and service expert; act as a personal concierge to clients by quickly assessing their needs and delivering exceptional service; introduce them to colleagues where appropriate.
* Well informed; expert in division with excellent product knowledge and awareness of store events and reasons to visit.
* Connected; understand the importance of building relationships across the shop floor and know exactly who to take a client to when extra product knowledge is needed.
* Curious; seek opportunities to stay ahead of latest trends and expand product knowledge outside of division.
* Tech savvy; embrace clienteling tools and use an omni‑channel approach.
* Proud shopkeeper; maintain clean environment, help with cashing up and support wider team.
* Flexible; responsive to business needs and comfortable taking responsibility for tasks beyond role expectation.
This guide represents a summary of the role; all team members are expected to be flexible in the work they undertake and department location may change from time to time according to the needs of the business.
Seniority level
Entry level
Employment type
Full‑time
Job function
Consulting, Information Technology, and Sales
Industries
Retail
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