Please submit a Covering Letter & CV for your application to be reviewed. Your application will not be reviewed without a cover letter.
A wonderful and rare opportunity to join a leading wedding venue in Staffordshire
Here at Pendrell Hall we seek an individual with outstanding customer service skills, excellent organisation and an eye for perfection to join our successful and thriving working environment where no day is the same.
As a Wedding Event Manager you will guide, advise and support couples throughout their wedding planning journey.
You'll manage your own couples and run their wedding days, from the moment of being assigned your weddings and arranging a planning meeting at least 3 months before the wedding day- you will be responsible for the wedding on the day itself and this will include running the wedding on the day from set up through to seeing the wedding guests and the happy couple off at the end of the night.
You will work closely with the couples' chosen wedding suppliers and our catering partners Jenkinsons, on their big day.
Prior to their wedding day, you will have discussed timings, decorations, suppliers and expectations in your planning meeting and help the couple bring their vision to life on the day itself, whilst creating and maintaining a great working relationship with your couples through their journey with us.
When on shift but not running a wedding, will be responsible for the office work on that day such as answering emails and phone calls to both new and excited couples and those incredibly important couples who have booked their wedding at the venue.
You'll actively contact new sales leads, arrange viewing appointments, liaise with wedding suppliers and prepare for your upcoming weddings.
Where required, you will also support your colleague, the Event Manager running the wedding.
Viewings are conducted at specific times by all Event Managers on all different shift types for both new and existing clients.
Your working hours follow a set pattern which includes weekday and regular weekend working. Your rota is provided 6 months+ in advance, but flexibility is required for sickness and holiday cover.
Although based at Pendrell Hall, you must be willing to work at a minimum of 2 venues, this includes all shifts such as covering weddings, viewing days, tasters and office shifts
The successful candidate will:
* Thrive in a customer-facing environment and love dealing with our Happy Couples.
* Aspire to deliver outstanding customer service.
* Have an eye for detail and the determination to get every detail right.
* Be incredibly organised and excellent at prioritising and juggling tasks.
* Be motivated when working on your own and enjoy being part of a supportive team.
Previous sales experience and customer-facing experience will be beneficial.
Skills:
* Organisational skills and attention to detail
* Communication & interpersonal skills
* Time management skills and ability to work under pressure to ensure the efficient running of the day.
* Problem solving
* Sales experience
* Flexible and proactive approach
* Administrative skills and IT skills
* Self-motivation and enthusiasm
You'll need to be confident with Outlook, Word and IT in general and demonstrate your ability to communicate effectively via email, telephone and via Zoom.
Responsibilities
* Ensuring outstanding customer service.
* Administration, such as answering the phone and replying to emails.
* Event planning, production, delivering elements within time limits
* Liaise with clients identify their needs and meet their expectations.
* Coordinate suppliers and ensure the wedding day runs smoothly
* Communicating, maintaining and developing client relationships
* Liaise with suppliers – entertainment, florists, cakes etc
* MC for the couple on the wedding day.
* Proactively handle any arising issues and troubleshoot any emerging problems on the wedding day.
* Sales – conduct viewings at the venue.
* Working with new and existing clients to ensure they have the best possible experience and service from the enquiry stage right through to after their wedding
* Ensuring a clean and tidy working environment
* Reporting any faults or maintenance issues
* Willing to cover other team members holiday requests
Job Types: Full-time, Permanent
Pay: £16.25 per hour
Benefits:
* Discounted or free food
* On-site parking
Work Location: In person