Restaurant Shift / Floor Manager
Location: WV11 1BP
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a global brand with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of coffee annually. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you'll help maintain our exceptional brand reputation. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on delivering excellent customer service, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Schedule staff effectively to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walk-throughs from the customer's perspective.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support.
* Create a positive team environment, ensuring respect and dignity for all employees.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
* Ensure products are well merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff towards continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set a positive example, maintaining composure under pressure.
* Manage weekly stock orders and verify incoming quality.
* Oversee equipment maintenance and calibration.
* Ensure optimal inventory levels.
* Manage opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
* Implement and follow health and safety procedures, reporting incidents promptly.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible, disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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